Standard delivery - Second class is FREE

Standard 3-9 days £9 free over €100

International Fed ex 5-12 days $10 or FREE for orders over $100

International Fed ex 5-12 days $10 or FREE for orders over $150

International Fed ex 5-12 days $10 or FREE for orders over $150

• We are not responsible for any lost packages due to customer inputting incorrect address.
• We cannot change address once order is placed due to them being dispatched Same day by our distributors.

 

To request a return please email support@simijewellery.com with images of your unworn pieces & your order number.  

• Earrings are NON-REFUNDABLE due to hygiene reasons. 
• 14 days to request a refund via email 
• We do not cover the cost of postage to return to us.
• We cannot replace general damages after 3 months.
• In the rare result of gold rubbing away we will replace.
• We only offer refunds on unworn items.
• Faulty items will be have to be sent back for inspection & replaced. 
• We advise that you track your return as we are not liable for any lost parcels.

 

Processing your Return/Refund

•  Refunds process can take up to 21 days
• Card refunds can take between 5-10 days to show into your account.

• Exchanges are subject to availability & approval.

• If an item is delivered to you that is not fit for purpose it is considered as faulty goods. 
• If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

For anything else  please email simijewelleryofficial@gmail.com